PTC Cares™ patient support

PTC Cares helps your patients gain access to EMFLAZA®

PTC Cares is a patient support program dedicated to helping your patients gain access to EMFLAZA. Our team of dedicated case managers are here to offer support and answer any questions you may have about accessing medication, support, services, and financial assistance programs.

Understanding PTC Cares and the prescription process

Once you and your patient have decided on EMFLAZA, help get them started on treatment by understanding the prescription process of PTC Cares.

For information about PTC Cares

Call 1-844-4PTC-CARES (1-844-478-2227)
Monday—Friday 8 am—8 pm, ET

How to complete the Prescription Start Form

Before getting started, download the Prescription Start Form and then follow the steps below.




Complete patient and insurance information on the patient side of the form


Having the patient sign at the bottom of the form will prevent delays in processing the prescription




Sign at the bottom of the form where it says “Prescriber Authorization Signature”


PTC Cares may also need additional documentation, such as:

  • Statement of medical necessity
  • ICD-10 code
  • Chart notes or dosage changes
  • Patient’s prior medical history of taking prednisone

Once patient enrollment has begun, PTC Cares manages each step of the prescription process

PTC Cares and its team of dedicated case managers are here to answer questions about accessing medication, offer services, and provide ongoing support before the first prescription and throughout treatment.

Prescription written

You and your patient's caregiver will need to complete and submit a Prescription Start Form (PSF), which acts as both a prescription and a consent, to receive support from PTC Cares and access to PTC products.

Welcome call

Your PTC Cares Case Manager will call your patient's caregiver on receipt of the Prescription Start Form to confirm your patient’s insurance and demographic information, assist with potential questions their caregiver may have about the medication or medical condition, and discuss the process and next steps to obtaining treatment.

Insurance benefits investigation

Your PTC Cares team will work to conduct a benefits investigation and prior authorization support.

Explanation of patient assistance

Your PTC Cares team will call your patient's caregiver to explain insurance benefits, patient assistance programs, and any available resources, such as copay assistance or other forms of support, to assist in obtaining the product.

Specialty pharmacy delivery

Your PTC Cares team will call your patient's caregiver to confirm the delivery information. Upon confirmation, your patient's caregiver can request a tracking number so he or she can monitor where the delivery is throughout the shipping process.

Help your patients take advantage of financial support for EMFLAZA

Once you submit the completed Prescription Start Form to PTC Cares, your patients will have access to patient assistance programs designed to financially assist families who are seeking to start treatment with EMFLAZA.